Employee Relations Coordinator

Job Purpose

To support the effective delivery of employee relations services by coordinating day-to-day activities, assisting in the management of employee relations cases, ensuring compliance with UAE labor laws and internal policies, and maintaining accurate and confidential records. The role contributes to promoting a positive, compliant, and professional work environment.

Key Responsibilities

Employee Relations Support

• Act as the first point of contact for routine employee relations queries, escalating complex matters as appropriate.

• Support the handling of employee grievances, disciplinary cases, workplace issues, and employee complaints.

• Assist in investigations by coordinating meetings, collecting information, and maintaining case documentation.

• Ensure timely follow-up and closure of employee relations cases in accordance with approved procedures.

Policy & Compliance

• Support the consistent application of HR policies, Code of Conduct, and internal regulations.

• Provide basic guidance to employees and managers on employee relations processes and policies.

• Ensure compliance with UAE Labor Law and internal governance requirements.

Documentation & Records Management

• Maintain accurate, confidential, and up-to-date employee relations records and files.

• Prepare correspondence, case summaries, reports, and meeting minutes related to employee relations matters.

• Support internal audits and compliance reviews by ensuring proper documentation.

Coordination & Stakeholder Support

• Coordinate with HR colleagues, line managers, Legal, and Compliance teams on employee relations matters.

• Schedule disciplinary hearings, grievance meetings, and appeal sessions as required.

• Liaise with external parties when necessary under supervision.

Employee Awareness & Engagement

• Support employee awareness initiatives related to workplace conduct, ethics, and HR policies.

• Assist in organizing training sessions and communication related to employee relations topics.

• Promote a respectful, inclusive, and professional workplace culture.

Reporting & Continuous Improvement

• Assist in preparing periodic employee relations reports and dashboards.

• Track trends and recurring issues to support improvement of ER practices and processes.

• Contribute to HR initiatives and process enhancements as assigned.

Qualifications & Experience

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field

Experience

• Minimum 5 years of experience in Employee Relations or Human Resources within the UAE

• Experience working in a government or semi-government environment is preferred

• Practical exposure to employee relations case support and HR operations

• Working knowledge of UAE Labor Law and HR policies

Skills & Competencies

• Understanding of employee relations procedures and best practices

• Knowledge of UAE Labor Law

• Strong organizational and coordination skills

• Excellent documentation and attention to detail

• High level of confidentiality and professionalism

• Effective communication and interpersonal skills

• Proficiency in MS Office and HR systems

Behavioral Competencies

• Integrity and discretion

• Collaborative and service-oriented approach

• Problem-solving mindset

• Cultural awareness and professionalism

• Accountability and reliability