إرفاق
وصف الوظيفة
JOB PURPOSE:
The Membership Consultant for a luxury health club is responsible for selling premium memberships to exclusive clientele, while maintaining a strong focus on customer service and retention. This position involves driving membership sales and exceeding monthly sales goals, building and maintaining relationships with current and potential members, conducting facility tours, presenting and closing sales, managing a pipeline of leads, and working collaboratively with the club's management team to develop and execute sales and marketing plans.
In addition to sales, the Membership Consultant also handles member inquiries and concerns in a professional, courteous, and timely manner, using customer service best practices to ensure a positive member experience and maximize member retention. The role involves conducting member check-ins to gather feedback and identify opportunities to improve the member experience.
In addition to your role in sales, you will also be allowed to conducted fitness classes with the number per week being determined by your line manager.
MAIN TASK:
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Drive membership sales and meet or exceed monthly sales goals.
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Build and maintain strong relationships with current and potential members.
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Conduct facility tours and provide prospective members with detailed information on our club amenities, services, and programs.
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Use effective sales techniques to present and close sales for various membership types.
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Manage a pipeline of leads and follow up with prospects in a timely and professional manner.
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Work collaboratively with the club's management team to develop and execute sales and marketing plans.
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Continually improve sales processes and techniques to maximize sales productivity and member retention.
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Handle member inquiries and concerns in a professional, courteous, and timely manner.
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Use customer service best practices to ensure a positive member experience and maximize member retention.
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Conduct member check-ins to gather feedback and identify opportunities to improve the member experience.
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Conduct fitness related classes for the members to provide value and increase member retention.
المهارات
Required Skills:
• Current CPR/First Aid certification
•Excellent communication and customer service skills.
Qualifications include:
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Minimum of 2 years of sales experience in a high-end luxury environment, preferably in the health and wellness industry.
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Proven track record of achieving and exceeding sales targets.
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Exceptional customer service and interpersonal skills with a demonstrated ability to build and maintain strong relationships.
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Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously.
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Excellent verbal and written communication skills.
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Ability to work in a fast-paced, dynamic environment.
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Passion for health and wellness and a desire to learn about the latest trends and developments in the industry.
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Experience with sales and customer relationship management (CRM) software is preferred.
تفاصيل الوظيفة
المرشح المفضل
