Corporate/ Institutional Excellence Specialist

Job Details

• Job Title: Corporate Excellence Specialist
• Sector: Strategy Sector
• Department: Quality & Corporate Excellence Department
• Section: Corporate Excellence Section
• Grade: 12
• Job Family: Strategy & Excellence
• Sub-Family: Excellence

Reporting Line

• Reports To: Head of Corporate Excellence Section
• Direct Reports: None

Job Purpose

To drive and coordinate the implementation of corporate excellence frameworks in alignment with the Dubai Government Excellence Program (DGEP). The role focuses on managing excellence standards, supporting performance improvement initiatives, conducting assessments, and ensuring compliance with excellence models, KPIs, and related guidelines.

Key Responsibilities

Functional Responsibilities

• Implement quality management systems and corporate excellence frameworks.
• Facilitate workshops and training sessions on excellence, innovation, and continuous improvement.
• Ensure compliance with DGEP standards and oversee successful execution across the organization.
• Support planning and execution of self-assessment programs and ensure proper documentation and submission of excellence reports.
• Build and maintain strong relationships with internal and external stakeholders to enhance service delivery standards.
• Prepare and analyze periodic reports on excellence performance, identifying challenges and recommending corrective actions.
• Plan and manage self-assessment schedules and develop improvement plans to close performance gaps.
• Coordinate participation in excellence awards, ensuring alignment with criteria and submission requirements.
• Prepare employees and teams for award participation, including nominations, documentation, and coaching.
• Monitor and report on the performance of award nominees and ensure continuous improvement.
• Support internal excellence awards and promote a culture of excellence across all organizational levels.
• Participate in internal and external audits and implement corrective action plans.
• Review and evaluate processes, procedures, and methodologies, recommending enhancements.
• Conduct benchmarking studies and identify best practices to enhance organizational excellence.
• Support the development of stakeholder happiness measurement frameworks aligned with strategic objectives.
• Ensure compliance with information security policies and report any violations.
• Adhere to occupational health, safety, and environmental policies.
• Perform any additional duties as assigned.

Operational Responsibilities

• Provide data analysis support on a regular and ad-hoc basis to support decision-making.
• Identify and report operational risks that may impact strategic objectives.

Financial Responsibilities

• Ensure alignment with applicable financial policies and procedures.

Stakeholder Management

• Internal: All organizational departments

External: Government, semi-government, and private sector entities

Qualifications & Requirements

Education

• Bachelor’s degree in Quality Management, Corporate Excellence, Business Administration, Project Management, or a related field.

Experience

• Minimum of 5+ years of relevant experience in corporate excellence or organizational development.

Skills & Knowledge

• Strong understanding of corporate excellence frameworks and organizational development principles.
• Knowledge of quality management systems.
• Familiarity with Dubai Government Excellence Program (DGEP) standards.
• Strong analytical and problem-solving skills with the ability to implement practical solutions.

Competencies

Behavioral Competencies (Intermediate Level)

• Positive energy and engagement
• Excellence in execution
• Customer-centric mindset
• Organizational awareness

Technical Competencies (Intermediate Level)

• Corporate excellence frameworks
• Self-assessment methodologies