Quality & Procedures Management Section Manager

JOB PURPOSE

Develop quality-management and process-improvement activities, ensure organizational units comply with quality and excellence standards, and oversee related operational plans, policies and initiatives within institutional frameworks.

KEY RESPONSIBILITIES

·         Oversee preparation and implementation of the section's annual operational plan, including KPIs, projects and budgets.

·         Contribute to the department's annual business plan and ensure section activities are aligned.

·         Monitor section performance and issue periodic progress and challenge reports.

·         Develop and review policies, specifications and procedures related to Authority projects and assets to verify compliance with quality standards.

·         Direct the team in implementing section policies and procedures and monitoring compliance.

·         Develop quality-management, quality-control and process-improvement methodologies across the Authority.

·         Lead process improvement and development with organizational units to enhance efficiency and productivity.

·         Oversee preparation and design of the procedures and internal-services manual and monitor compliance.

·         Issue and update regulations and instructions related to corporate quality policies.

·         Oversee field visits to Authority assets to ensure compliance with quality requirements.

·         Review gap-analysis reports and corrective recommendations and direct improvement plans.

·         Oversee quality programs and certifications and coordinate their requirements.

·         Direct audits of organizational units to monitor implementation of quality standards.

·         Develop an integrated database for certifications, awards and acquisition/renewal requirements.

·         Monitor quality-related risk analysis and mitigation plans and support innovation and institutional-excellence initiatives.

·         Provide periodic performance reports, identify gaps and recommend corrective actions.

Manage section budget and people-management responsibilities

REQUIRED QUALIFICATIONS

·         Bachelor's degree in Quality Management, Process Improvement, Performance Management or equivalent from an accredited university.

·         7 years of relevant professional experience.

PROFESSIONAL EXPERIENCE & SKILLS

·         Ability to prepare policy, legislative and regulatory recommendations.

·         Ability to lead high-impact programs and coordinate with stakeholders.

·         Ability to lead multidisciplinary teams and improvement initiatives.

·         Ability to apply sector knowledge and emerging trends.

COMPETENCIES

·         Leadership competencies - Advanced.

·         Behavioral competencies - Advanced.

·         Technical: Strategic planning and performance management; data collection and analysis - Advanced.