Section Manager – Quality & Process Management

Job Purpose

Lead the development of quality management and process improvement initiatives, ensuring organizational compliance with quality and excellence standards. Oversee operational plans, policies, and related initiatives in alignment with institutional frameworks.

Key Responsibilities

Functional Responsibilities

· Oversee the development and execution of the annual operational plan, including KPIs, projects, and budget requirements.

· Contribute to the development of the department’s annual business plan, ensuring alignment with section objectives.

· Monitor section performance and provide regular progress reports highlighting achievements and challenges.

· Develop and review policies, standards, specifications, and procedures related to projects and assets to ensure compliance with quality requirements.

· Direct the team in implementing quality policies and procedures, ensuring adherence across the organization.

· Develop and implement quality management frameworks and process improvement methodologies at the organizational level.

· Lead process optimization initiatives in collaboration with business units to enhance efficiency and productivity.

· Oversee the development and maintenance of process manuals and internal service catalogs, ensuring compliance.

· Issue and update regulations and guidelines related to institutional quality standards.

· Supervise field inspections and site visits to ensure compliance with quality requirements across organizational assets.

· Review gap analysis reports and corrective action plans, guiding continuous improvement efforts.

· Oversee the implementation of quality programs and certifications, ensuring compliance with their requirements.

· Direct internal audits across organizational units to ensure adherence to quality standards.

· Develop and maintain a centralized database for certifications and awards, including tracking requirements for attainment and renewal.

· Monitor quality-related risks and guide the development of mitigation plans in coordination with the Strategy Sector.

· Lead participation in innovation and institutional excellence initiatives aligned with strategic priorities.

· Represent the section in committees and meetings related to quality and process management, both internally and externally.

· Ensure compliance with information security and data confidentiality policies.

· Ensure adherence to health, safety, and environmental standards.

· Perform any other duties as assigned.

Operational Responsibilities

· Provide periodic and ad-hoc reports and insights to management, highlighting improvement opportunities to support decision-making.

· Monitor performance outcomes, identify gaps and associated risks, and recommend corrective actions to ensure operational continuity and achievement of objectives.

Financial Management

· Provide inputs to Finance for budget preparation in line with governance frameworks.

· Monitor budget utilization, track variances, and recommend corrective financial actions.

People Management

· Support workforce planning, talent acquisition, and capability development initiatives.

· Set section objectives and conduct mid-year and annual performance reviews.

· Monitor team performance and provide guidance and direction.

· Identify required competencies and support team development.

Stakeholder Management

· Internal Stakeholders: All organizational units

· External Stakeholders: 

o Semi-government and private sector entities

o Relevant local and federal authorities

Qualifications & Requirements

Education

· Bachelor’s Degree in Quality Management, Process Improvement, Performance Management, or equivalent from an accredited university

Experience & Skills

· Minimum 7+ years of relevant experience 

· Strong ability to contribute to policies, regulations, and governance frameworks 

· Proven experience in managing high-impact programs and cross-functional initiatives 

· Strong stakeholder management capabilities

· Ability to lead process improvement and organizational excellence initiatives 

· Knowledge of emerging trends in quality and performance management 

Competencies

Leadership Competencies (Advanced)

· Driving & Enabling Change

· Leadership & Inspiring Others

· Strategic Thinking

Behavioral Competencies (Advanced)

· Positive Energy & Engagement

· Excellence in Execution

· Customer-Centric & Community Focus

· Organizational Awareness

Technical Competencies (Advanced)

· Strategic Planning & Performance Management

· Data Collection & Analysis