Senior Specialist – Institutional QA, Compliance and Excellence

Key Roles and Responsibilities:

Excellence Management

• Develop and implement methodologies for the Academy's participation in internal, external, national, and international Excellence Awards in coordination with all divisions.
• Plan and facilitate organizational self-assessment sessions, prepare assessment findings, and develop improvement plans to address identified gaps.
• Prepare and manage the Academy's Excellence Award submissions, conduct review sessions with relevant divisions, incorporate the required amendments, and maintain version control throughout the submission process.
• Coordinate with all divisions to ensure the effective implementation of Excellence Program requirements.
• Plan, organize, and manage the Academy's Internal Excellence Awards, including the development and implementation of the associated plans.
• Deliver Excellence awareness and capacity-building sessions, collect stakeholder feedback, identify improvement opportunities, and submit comprehensive reports and recommendations to the Section Manager.
• Perform any other tasks assigned by the Quality and Excellence Section Manager  ( e.g., Section operation planning, budgeting, performance reporting …)

Integrated Management System (IMS) & ISO

• Develop, implement, and continuously enhance the Integrated Management System (IMS) in alignment with ISO standards and national and international best practices for academic and administrative functions.
• Develop and implement Quality Assurance procedures that comply with ISO requirements in coordination with the Institutional Effectiveness Division and other relevant divisions.
• Plan, manage, and conduct the MRM & IMS Internal Audit Program, including preparing the annual audit plan, establishing audit teams, reviewing audit checklists, and preparing the final Internal Audit Report and the MRM Minutes of Meeting.
• Monitor the implementation and closure of audit findings and corrective/preventive actions across the Academy and provide regular progress reports to the Section Manager for reporting to Top Management.
• Review and continuously improve policies, business processes, and procedures within the IMS framework in coordination with the Institutional Effectiveness Division and other relevant divisions.
• Coordinate and organize external ISO surveillance, certification, and recertification audits, ensuring all divisions are fully prepared and engaged.
• Coordinate the implementation and ongoing compliance with ISO standards across the Academy.
• Deliver Quality Management and Continuous Improvement awareness sessions, gather stakeholder feedback, identify improvement opportunities, and provide detailed recommendations

Required Qualifications & Expertise

• Certified ISO Lead Auditor (QMS…) for the International Organization for Standardization (ISO).
• Certified Assessor with one or more National and/or International Excellence Awarding Bodies (e.g., GEM 2, Sheikh Khalifa Excellence Award, Abu Dhabi Government Excellence Award, EFQM, or equivalent).
• Arab Nationals