إرفاق
وصف الوظيفة
Role Purpose
The consultant will support the review, update and development of Standard Operating Procedures (SOPs) for the Client’s Assets & Facilities Management functions, ensuring processes are clearly documented, standardized, practical and aligned with applicable requirements and best practices.
Key Responsibilities
- Review existing SOPs, policies, procedures and supporting documents.
- Conduct stakeholder interviews and workshops to understand current processes.
- Document and map existing As-Is processes and workflows.
- Identify process gaps, risks, inefficiencies and improvement opportunities.
- Update existing SOPs and develop new SOPs where required.
- Define clear roles, responsibilities, approval points and process controls.
- Develop process flowcharts, workflow diagrams and RACI matrices.
- Ensure SOPs include relevant inputs, outputs, forms, records and compliance requirements.
- Facilitate stakeholder reviews and incorporate feedback.
- Support final validation, approval, training and implementation of the updated SOPs.
المهارات
Minimum Experience
- Minimum 4 years of demonstrated experience in SOP development, review and implementation.
- Proven experience in business process mapping and operational procedure development.
- Experience conducting stakeholder workshops and process interviews.
- Strong technical writing and documentation skills.
- Experience developing process maps, workflows and RACI matrices.
Preferred Experience
Experience in one or more of the following areas is preferred:
- Facilities Management
- Asset Management
- Property / Real Estate Management
- Government or semi-government organizations
- Operational Excellence / Business Excellence
- Quality Management
- Governance and Compliance
Qualifications
University degree in business administration, Engineering, Facilities Management, Quality Management, Operations Management or a related discipline.
Relevant certifications in Business Process Management, Lean Six Sigma, Quality Management, Facilities Management, Asset Management or ISO Management Systems would be an advantage.
Key Skills
- SOP and process documentation
- Business process mapping
- Gap and risk assessment
- Stakeholder facilitation
- Process controls and governance
- Strong analytical and writing skills
- Microsoft Office and process-mapping tools such as Visio, Lucidchart or equivalent.
تفاصيل الوظيفة
المرشح المفضل
