SOP Development Consultant

Role Purpose

The consultant will support the review, update and development of Standard Operating Procedures (SOPs) for the Client’s Assets & Facilities Management functions, ensuring processes are clearly documented, standardized, practical and aligned with applicable requirements and best practices.

Key Responsibilities

• Review existing SOPs, policies, procedures and supporting documents.
• Conduct stakeholder interviews and workshops to understand current processes.
• Document and map existing As-Is processes and workflows.
• Identify process gaps, risks, inefficiencies and improvement opportunities.
• Update existing SOPs and develop new SOPs where required.
• Define clear roles, responsibilities, approval points and process controls.
• Develop process flowcharts, workflow diagrams and RACI matrices.
• Ensure SOPs include relevant inputs, outputs, forms, records and compliance requirements.
• Facilitate stakeholder reviews and incorporate feedback.
• Support final validation, approval, training and implementation of the updated SOPs.

Minimum Experience

• Minimum 4 years of demonstrated experience in SOP development, review and implementation.
• Proven experience in business process mapping and operational procedure development.
• Experience conducting stakeholder workshops and process interviews.
• Strong technical writing and documentation skills.
• Experience developing process maps, workflows and RACI matrices.

Preferred Experience

Experience in one or more of the following areas is preferred:

• Facilities Management
• Asset Management
• Property / Real Estate Management
• Government or semi-government organizations
• Operational Excellence / Business Excellence
• Quality Management
• Governance and Compliance

Qualifications

University degree in business administration, Engineering, Facilities Management, Quality Management, Operations Management or a related discipline.

Relevant certifications in Business Process Management, Lean Six Sigma, Quality Management, Facilities Management, Asset Management or ISO Management Systems would be an advantage.

 Key Skills

• SOP and process documentation
• Business process mapping
• Gap and risk assessment
• Stakeholder facilitation
• Process controls and governance
• Strong analytical and writing skills
• Microsoft Office and process-mapping tools such as Visio, Lucidchart or equivalent.